AGB
Terms of Service
ARTICLE 1 – DEFINITIONS
The following definitions apply in these General Terms and Conditions:
Cooling-off period: the period within which the consumer can exercise their right of withdrawal;
Consumer: the natural person who is not acting in the exercise of a profession or business and who concludes a distance contract with the trader;
Term transaction: a distance contract relating to a series of products and/or services, the delivery and/or purchase of which is spread over time; Durable medium: any means that enables the consumer or trader to store information addressed personally to them in a way that allows future consultation and unaltered reproduction of the stored information.
Right of withdrawal: the possibility for the consumer to withdraw from the distance contract within the cooling-off period;
Trade owner: the natural or legal person who offers products and/or services to consumers at a distance;
Distance contract: an agreement in which, within the framework of a system organized by the trader for the distance sale of products and/or services, one or more techniques for distance communication are used exclusively up to and including the conclusion of the contract;
Technique for distance communication: means that can be used to conclude a contract without the consumer and trader being present in the same place at the same time.
General Terms and Conditions: these General Terms and Conditions of the Entrepreneur.
ARTICLE 2 – IDENTITY OF THE ENTREPRENEUR
Florezza
Email address: florezza@proton.me
ARTICLE 3 – APPLICABILITY
These General Terms and Conditions apply to every offer made by the Entrepreneur and to every distance contract and order concluded between the Entrepreneur and the Consumer.
Before the conclusion of the distance contract, the text of these General Terms and Conditions will be made available to the Consumer. If this is not reasonably possible, it will be stated before the conclusion of the distance contract that the General Terms and Conditions are available for inspection by the Entrepreneur and will be sent free of charge as soon as possible at the Consumer's request.
If, contrary to the previous paragraph and before the conclusion of the distance contract, the distance contract is concluded electronically, the text of these General Terms and Conditions may be made available to the Consumer electronically in such a way that it can be easily stored by the Consumer on a durable medium. Where this is not reasonably possible, before the conclusion of the distance contract, it shall be stated where the general terms and conditions can be read electronically and that they will be sent free of charge by electronic means or by other means at the consumer's request.
In the event that specific product or service conditions apply in addition to these General Terms and Conditions, the second and third paragraphs apply accordingly, and in the event of conflicting general terms and conditions, the consumer may always rely on the provision most favorable to them.
Should one or more provisions in these General Terms and Conditions be invalid or declared invalid at any time, in whole or in part, the contract and these General Terms and Conditions shall otherwise remain in force, and the relevant provision shall be immediately replaced by a provision that comes as close as possible to the purpose of the original.
Situations not regulated by these General Terms and Conditions must be assessed "in the spirit" of these General Terms and Conditions.
Any ambiguities regarding the explanation or content of one or more provisions of our General Terms and Conditions must be interpreted "in the spirit" of these General Terms and Conditions.
ARTICLE 4 – THE OFFER
If an offer has a limited period of validity or is subject to conditions, this will be explicitly stated in the offer.
The offer is subject to change and adjustment. The entrepreneur is entitled to change and adapt the offer.
The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to allow a reasonable assessment of the offer by the consumer. If the entrepreneur uses images, these are a true representation of the products and/or services offered. Obvious errors or obvious mistakes in the offer are not binding on the entrepreneur.
All images, specifications, and data in the offer are indicative and cannot lead to compensation or termination of the agreement.
Images accompanying products are a true representation of the products offered. The entrepreneur cannot guarantee that the colors displayed exactly match the actual colors of the products.
Each offer contains information that clearly indicates the rights and obligations associated with accepting the offer. This concerns in particular:
the price, excluding customs clearance costs and import VAT. These additional costs are at the expense and risk of the customer. The postal and/or courier service will make use of the special arrangements for postal and courier services with regard to imports. This arrangement applies when the goods are imported into the Union country of destination, which is also the case in this case. The postal and/or courier service will collect VAT (whether or not it is charged together with the invoiced customs clearance costs) from the recipient of the goods;
the possible shipping costs;
The manner in which the agreement is concluded and the measures required for this purpose;
Whether or not the right of withdrawal exists;
The method of payment, delivery, and execution of the agreement;
The deadline for accepting the offer or the deadline within which the trader guarantees the price;
The rate for distance communication if the costs of using the technology for distance communication are calculated on a basis other than the regular basic rate for the means of communication used;
Whether the agreement will be archived after its conclusion and, if so, how it can be inspected by the consumer;
The manner in which the consumer can review and, if necessary, restore the data provided by him under the agreement before concluding the agreement;
All languages in which the agreement can be concluded besides Dutch;
the codes of conduct submitted by the trader and the manner in which the consumer can access these codes of conduct electronically; and
the minimum term of the distance contract in the case of a duration transaction. Optional: available sizes, colors, type of materials.
ARTICLE 5 – THE AGREEMENT
Subject to the provisions of paragraph 4, the contract is concluded at the moment the consumer accepts the offer and fulfills the conditions set out therein.
If the consumer has accepted the offer electronically, the trader will immediately confirm receipt of the acceptance of the offer electronically. As long as the trader has not confirmed receipt of this acceptance, the consumer may terminate the contract.
If the contract is concluded electronically, the trader will take appropriate technical and organizational measures to secure the electronic transmission of data and ensure a secure web environment. If the consumer can pay electronically, the trader will observe appropriate security measures.
The entrepreneur may – within the legal framework – obtain information about whether the consumer can meet his payment obligations, as well as about all those facts and factors that are important for a responsible conclusion of the distance contract. If the entrepreneur, on the basis of this If, after an investigation, the trader has good reasons not to conclude the contract, he is entitled to refuse an order or to request a reasoned order or to attach special conditions to the execution.
The trader will send the consumer the following information with the product or service in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable medium:
the address of the trader's establishment to which the consumer can address complaints;
the conditions under which and how the consumer may exercise their right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
information about guarantees and existing after-sales service;
the information contained in Article 4(3) of these General Terms and Conditions, unless the trader has already provided this information to the consumer before the contract is executed;
the conditions for termination of the contract if the contract has a duration of more than one year or is for an indefinite period.
In the case of a long-term transaction, the provision in the previous paragraph applies only to the first delivery.
Every contract is concluded subject to the suspensive conditions of sufficient availability of the products in question.
ARTICLE 6 – RIGHT OF WITHDRAWAL
When purchasing products, the consumer has the option to terminate the contract without giving any reason within 14 days. This cooling-off period begins on the day following receipt of the product by the consumer or a representative designated in advance by the consumer and notified to the entrepreneur.
During the cooling-off period, the consumer will handle the product and its packaging with care. They will only unpack or use the product to the extent necessary to assess whether they wish to keep the product. If they exercise their right of withdrawal, they will return the product to the entrepreneur with all accessories and, if reasonably possible, in its original condition and packaging, in accordance with the entrepreneur's reasonable and clear instructions.
If the consumer wishes to exercise their right of withdrawal, they are obliged to notify the entrepreneur of this within 14 days of receiving the product. The consumer must notify this by written message/email. After the consumer has notified If the consumer wishes to exercise their right of withdrawal, the customer must return the product within 14 days. The consumer must provide evidence that the delivered goods were returned in a timely manner, for example by providing proof of shipment.
If the customer has not notified the entrepreneur that they wish to exercise their right of withdrawal or has not returned the product to the entrepreneur after the expiry of the periods specified in paragraphs 2 and 3, the purchase is deemed to have been made.
ARTICLE 7 – COSTS IN CASE OF WITHDRAWAL
If the consumer exercises their right of withdrawal, the costs of returning the products shall be borne by the consumer.
If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than 14 days after the withdrawal. The condition is that the product has already been received back by the florezza owner or conclusive proof of complete return can be submitted.
ARTICLE 8 – EXCLUSION OF THE RIGHT OF WITHDRAWAL
The entrepreneur may exclude the consumer's right of withdrawal for products as described in paragraphs 2 and 3. The exclusion of the right of withdrawal only applies if the
The entrepreneur has clearly stated this in the offer, at least in good time for the conclusion of the contract.
The exclusion of the right of withdrawal is only possible for products:
that were created by the trader according to the consumer's specifications;
that are clearly personal in nature;
that by their nature cannot be returned;
that can deteriorate or age quickly;
whose price is subject to fluctuations in the financial market over which the trader has no influence;
for individual newspapers and magazines;
for audio and video recordings and computer software whose seal has been broken by the consumer.
for hygiene products whose seal has been broken by the consumer.
Exclusion of the right of withdrawal is only possible for services:
Accommodation, transport, restaurant, or leisure activities to be carried out at a specific time or during a specific period;
whose delivery has begun with the consumer's express consent before the end of the cooling-off period;
in relation to betting and lotteries.
WEBSHOP NAME does not offer exchange or refund options for items on sale, during sales, or during promotions. This also applies if you make a purchase through our bundles.
ARTICLE 9 - THE PRICE
During the validity period stated in the offer, the prices of the products and/or services offered will not be increased, except for price changes due to changes in VAT rates.
Contrary to the previous paragraph, the trader may offer products or services with variable prices whose prices are subject to fluctuations in the financial market and over which the trader has no influence. This obligation to fluctuate and the fact that the stated prices are guide prices are stated in the offer.
Price increases within three months of the conclusion of the contract are only permitted if they are based on legal regulations or provisions.
Price increases from three months after the conclusion of the contract are only permitted if the trader has agreed to this and:
they result from legal regulations or provisions; or
The consumer has the right to terminate the contract with effect from the day the price increase takes effect.
The place of delivery is determined on the basis of Article 5, paragraph 1 of the Value Added Tax Act of 1968, in the country where the transport begins. In this case, this delivery takes place outside the EU. The postal or courier service then collects the import VAT or customs clearance costs from the customer. Therefore, the entrepreneur does not collect VAT.
All prices are subject to printing and typesetting errors. No liability is accepted for the consequences of printing and typesetting errors. In the event of printing and typesetting errors, the entrepreneur is not obliged to deliver the product at the incorrect price.
ARTICLE 10 – CONFORMITY AND WARRANTY
The entrepreneur guarantees that the products and/or services comply with the contract, the specifications stated in the offer, the reasonable requirements for soundness and/or usability, and the legal provisions and/or government regulations in force at the time the contract is concluded. If agreed, the entrepreneur also guarantees that the product is suitable for use other than normal use.
A guarantee provided by the entrepreneur, manufacturer, or importer does not affect the legal rights and claims that the consumer may assert against the entrepreneur under the contract.
Any defects or incorrectly delivered products must be reported to the entrepreneur in writing within 14 days of delivery. The products must be returned in their original packaging and in new condition.
The entrepreneur's warranty period corresponds to the manufacturer's warranty period. However, the entrepreneur is never responsible for the ultimate suitability of the products for each individual application by the consumer or for any advice regarding the use or application of the products.
The guarantee does not apply if:
The consumer has repaired and/or processed the delivered products themselves or had them repaired and/or processed by third parties;
The delivered products have been exposed to abnormal conditions or are otherwise handled carelessly, or have been handled contrary to the entrepreneur's instructions and/or instructions on the packaging;
The deficiency is wholly or partially the result of regulations that the government has established or will establish regarding the type or quality of the materials used.
ARTICLE 11 – DELIVERY AND EXECUTION
The entrepreneur will exercise the greatest possible care in accepting and executing orders for products.
The place of delivery is the address communicated to the company by the consumer.
In compliance with the provisions of Article 4 of these General Terms and Conditions, the company will execute accepted orders promptly, but no later than 30 days, unless the consumer has agreed to a longer delivery period.
If delivery is delayed or if an order cannot be executed or can only be executed partially, the consumer will receive notification no later than 30 days after placing the order. In this case, the consumer has the right to terminate the contract free of charge and is entitled to compensation.
In the event of termination in accordance with the previous paragraph, the entrepreneur will refund the amount paid by the consumer as soon as possible, but no later than 14 days after termination.
If the delivery of an ordered product proves to be If the delivery is deemed impossible, the entrepreneur will make every effort to provide a replacement item. At the latest upon delivery, a clear and comprehensible statement will be made that a replacement item is being delivered. The right of withdrawal cannot be excluded for replacement items. The costs of any return shipment are borne by the entrepreneur.
The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a representative designated by the entrepreneur, unless expressly agreed otherwise.
ARTICLE 12 – TERM TRANSACTIONS: TERM, TERMINATION, AND RENEWAL
Termination
The consumer may terminate a contract concluded for an indefinite period and covering the regular delivery of products (including electricity) or services at any time, subject to compliance with the agreed termination rules and a notice period of no more than one month.
The consumer may terminate a contract concluded for a specific period of time and relating to the regular supply of products (including electricity) or services at any time towards the end of the fixed term, subject to compliance with the agreed termination rules and a notice period of no more than one month.
In the agreements referred to in the preceding paragraphs, the consumer may:
terminate at any time and not be limited to termination at a specific time or within a specific period;
terminate at least in the same manner as entered into;
Always terminate with the same notice period that the trader has set for itself.
Extension
A contract concluded for a definite period and covering the regular delivery of products (including electricity) or services may not be tacitly extended or renewed for a specific period.
Contrary to the preceding paragraph, a contract concluded for a definite period and covering the regular delivery of daily, news, and weekly newspapers and magazines may be tacitly extended for a specific period of up to three months, provided that the consumer can terminate this extended contract at the end of the extension with a notice period of no more than one month.
A contract concluded for a specific period of time and extending to the regular delivery of products or services may only be tacitly renewed for an indefinite period if the consumer may terminate the contract at any time with a notice period of no more than one month, and a notice period of no more than three months if the contract extends to the agreed period but less than once a month, with daily, news, and weekly newspapers and magazines.
A fixed-term agreement for the regular delivery of daily, news, and weekly newspapers and magazines (trial or introductory subscription) is not tacitly renewed and ends automatically after the trial or introductory period.
Expensive
If a contract has a term of more than one year, the consumer may terminate the contract at any time after one year with a notice period of no more than one month, unless reasonableness and fairness preclude termination before the end of the agreed term.
ARTICLE 13 – PAYMENT
Unless otherwise agreed, the amounts owed by the consumer must be paid within 7 working days after the start of the reflection period referred to in Article 6(1). In the case of a contract for the provision of services, this period begins after the consumer has received confirmation of the contract.
The consumer is obliged to immediately notify the trader of any inaccuracies in the payment details provided or indicated.
In the event of non-payment by the consumer, the trader has the right, subject to statutory restrictions, to charge the reasonable costs communicated to the consumer in advance.
ARTICLE 14 – COMPLAINTS PROCEDURE
Complaints about the performance of the contract must be submitted to the trader in a complete and clearly described manner within 7 days of the consumer discovering the defects.
Complaints addressed to the entrepreneur will be answered within 14 days of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will respond within the 14-day period with an acknowledgement of receipt and an indication of when the consumer can expect a more detailed response.
If the complaint cannot be resolved amicably, a dispute arises that is susceptible to dispute resolution.
A complaint does not suspend the entrepreneur's obligations unless the entrepreneur indicates otherwise in writing.
If a complaint is found to be well-founded by the entrepreneur, the entrepreneur will, at its sole discretion, replace or repair the delivered products free of charge.
ARTICLE 15 – DISPUTES
Contracts between the entrepreneur and the consumer to which these General Terms and Conditions apply are governed exclusively by Dutch law, even if the consumer lives abroad.
ARTICLE 16 – SMS MARKETING
By agreeing to SMS marketing from WEBSHOP NAME at checkout and initiating a purchase or signing up via our subscription tools, you agree to receive recurring SMS notifications (for your order, including abandoned cart reminders), text marketing offers, and transactional texts, including requests for reviews from us, even if your mobile number is registered on a state or federal do-not-call list. The frequency of messages varies. Consent is not a condition of purchase.
If you wish to opt out of receiving SMS marketing messages and notifications, reply "STOP" to any mobile message we send or use the unsubscribe link we provide in each of our messages. You understand and agree that alternative methods of opting out, such as using different words or requests, will not be considered a reasonable method of opting out. We do not charge for the service, but you are responsible for any costs and fees charged by your wireless service provider for text messaging. Message and data rates may apply.
If you have any questions, please send a text message to HELP to the number from which you received the messages. You can also contact us at www.florezza.com pages/contact for more information.
We reserve the right to change the telephone numbers or short codes we use to operate the Service at any time. You will be notified in such cases. You agree that messages you send to a telephone number or short code we have changed, including STOP or HELP requests, may not be received, and we are not responsible for fulfilling any requests made in such messages.
To the extent permitted by law, you agree that we are not liable for any failed, delayed, or misdirected delivery of any information sent through the Service, for any errors in such information, and/or for any actions you take or fail to take in reliance on the information or the Service.
Your right to privacy is important to us. You can read how we collect and use your personal data in our privacy policy https://www.florezza.com/policy
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Privacy Policy
This page was last updated on December 1, 2022.
"In order to offer you Klarna payment methods, we may share your personal information in the form of contact and order details with Klarna during the checkout process so that Klarna can check your eligibility for Klarna's payment methods and tailor the payment methods to you. Your submitted personal data will be processed in accordance with Klarna's Privacy Policy."
We assume that you trust us. Therefore, we consider it our responsibility to protect your privacy. On this page, we explain what information we collect when you use our website, why we collect it, and how we use it to optimize your user experience. This privacy policy applies to the services of www.WEBSHOP NAME.de. We are not responsible for the privacy practices of other websites and resources. By using our website, you agree to our privacy policy. WEBSHOP NAME respects the privacy of all users of its website and ensures that the personal information you provide is treated confidentially.
Our Use of Collected Data
Use of Our Services
When you sign up for one of our services, we ask you to provide personal information. This information is used to provide our services.
Service. The data is stored on our own secure servers at www.florezza.com or those of a third party. We will not combine this data with other personal data we have.
Communication
If you send us an email or other message, we may store these messages. Sometimes we will ask for your personal information that is necessary for the specific situation. This allows us to process and respond to your request. The data is stored on www.florezza.com own secure servers or those of a third party. We will not combine this data with other personal data we have.
Cookies
We collect data for research purposes to better understand our customers and tailor our services accordingly. This website uses "cookies" (text files stored on your computer) to help the website analyze how users use it. The information collected by the cookie about your use of the website may be transferred to www.florezza.com or to the secure servers of a third party. We use this information to track how you use the website, to compile reports on website activity and to provide other services related to website activity and internet usage.
Purposes of Use
We do not collect or use information for purposes other than those described in this Privacy Policy unless we have your prior consent.
Third Parties
This information will not be shared with third parties, except for web applications and supplier integrations that we use for our store and order processing. This includes the WebwinkelKeur rating system. This data will only be used for the purpose of the application and will not be shared. Furthermore, in some cases, the information may be shared internally. Our employees are obligated to maintain the confidentiality of your data.
Changes
This Privacy Policy is tailored to the use and options available on this website. Any adjustments and/or changes to this website may result in changes to this Privacy Policy. It is therefore advisable to review this Privacy Policy regularly.
Options for Personal Data
We offer all visitors the opportunity to view, change, or delete any personal information they have provided to us.
Customizing/Unsubscribing from the Newsletter Service
At the bottom of each mailing, you will find the option to change your details or unsubscribe.
SMS Marketing
We value your privacy and the information you provide in connection with our SMS marketing service. We use this information to send you text notifications (for your order, including abandoned order reminders), text marketing offers, and transactional texts, including requests for reviews from us.
Our website uses cookies to track which items you have added to your shopping cart, even if you have abandoned the order. This information is used to determine when to send you reminder SMS messages.
Customizing/Unsubscribing from Communications
If you would like to change your details or remove yourself from our files, please contact us. You can find the contact information below.
Disabling Cookies
Most browsers are set to accept cookies by default, but you can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features and services on our and other websites may not function properly if cookies are disabled in your browser.
Questions and Feedback
We regularly review our compliance with this Privacy Policy. If you have any questions about this Privacy Policy, please contact us at service florezza@proton.me
Order & Shipping
We strive to make the ordering and delivery process as easy as possible for our customers. Should you still have questions or further problems, please do not hesitate to contact our customer service. Below, we explain how your order will be processed and delivered.
Shipping Costs
We cover the shipping costs for every order. All our products are delivered 100% free of charge. There is also no minimum order quantity required.
Shipping Your Order
Have you found the perfect look on our website? Then you'll naturally want to enjoy it as quickly as possible! That's why we make sure your order is processed and shipped as quickly as possible.
Below you'll find the average delivery times for all our packages:
- After you place your order, we need 1-2 business days to process it. During the week, it takes one business day, but if you order on a Friday evening or at the weekend, it may take a little longer.
- Once your order is processed, it will be shipped and takes an average of 4 to 6 business days for delivery.
After you place an order with us, you can see when your package will arrive within just a few days. You'll receive your personal tracking code by email, which you can use to track your order via our tracking partner. You can find out how this works on our Track & Trace page.
To ensure your order is shipped today, you can contact us by phone at any time. Our service team will be happy to help you make the right choice.
Delivery of your order
Once your order is delivered, you can enjoy your purchase! Of course, things can always go wrong. Would you like to exchange or return it? Go to this page.
Defective product?
That's a shame! Unfortunately, it can happen that your product is damaged during transport. In this case, we always send a new package free of charge the first time and unfortunately cannot offer a refund. If something goes wrong the second time? We will refund you the full purchase price.
To order something
The ordering process at Florezza is incredibly simple. First, go to the product page and add the desired product to your shopping cart. To do so, click the "Add to Cart" button.
It's important to check that you've selected the correct variants. If everything is OK, click the "Proceed to Checkout" field. On the information page, you must enter the correct address information. Please make sure all details are correct. Once this information is entered correctly, you can click the "Proceed to Shipping" button.
The "Shipping" page gives you the opportunity to double-check the address information you've entered. It also points out that every shipment is shipped completely free of charge. As a token of our appreciation to our customers, we always cover the shipping and delivery costs. You can now proceed by clicking on the "Proceed to Payment" button.
You can choose from several payment methods. At Florezza.com, all payment options are SSL-encrypted, meaning you can always rely on a secure payment environment.
PayPal
Klarna
Sofort
Visa
Mastercard
American Express
Shop Pay
Apple Pay
Google Pay
After selecting the correct payment method, click on the "Complete Order" button, which will redirect you to your chosen payment method. Follow the instructions on the relevant page to complete your order. In the unlikely event that you have any problems with your order, you can contact us at any time.
Lost your package?
If a package is lost or undeliverable due to logistical reasons, we will always resend a new package before proceeding with the refund and return process. If the order is not received within 60 days of shipment, the order can be refunded.
For any other questions, please contact us. Florezza@proton.me